BoxTone Raises Bar for BlackBerry Monitoring and Management Solutions; User-Level Management Combined with Custom Grouping Delivers Unprecedented Visibility to BlackBerry Messaging Teams

COLUMBIA, Md.--(BUSINESS WIRE)--April 20, 2006--Panacya Inc. today unveiled a powerful new version of BoxTone(TM) - the revolutionary user-level BlackBerry monitoring and management software solution - making it easier than ever for enterprise IT organizations to detect, resolve and prevent mobile-user service quality issues. The company also unveiled a new look for its Web site (www.boxtone.com) that focuses on the requirements of today's growing enterprise-wide BlackBerry deployments.

Last month analyst firm Gartner predicted that wireless email users worldwide will number 20 million in 2006 and 100 million in 2009 - noting that the application will eventually pervade the enterprise as email did a decade ago. According to Panacya CEO Alan Snyder, rapid growth in this mission-critical application has left messaging teams worldwide scrambling for more automated monitoring and management solutions.

"We see demand for BlackBerry and mobile-user operational support solutions continuing to accelerate," said Snyder, CEO of Panacya. "Complex BlackBerry deployments call out for the BoxTone user-level approach that can guarantee the quality of service mobile users require."

Introduced last summer, BoxTone quickly emerged as the only enterprise-class software solution focused on real-time end-user BlackBerry performance, shunning the infrastructure-only approach of traditional systems management tools. BoxTone's underlying data collection, analytics and correlation platform have proven to be unique advantages for effective mobile user and infrastructure management.

Key features in this latest version of BoxTone for BlackBerry:

-- Creates custom groups to manage VIP users

-- Auto-detects BlackBerry users and infrastructure elements

-- Auto-groups and manages users by BlackBerry Enterprise Server (BES), Microsoft Exchange or IBM Lotus Domino mail server, and wireless carrier

-- Monitors every email sent to/from handhelds 7 x 24, enabling deep visibility to delivery times, hung threads, pending message queues and durations and BES-mail server connectivity issues

-- Proactively alerts if the performance of a user, a group or the supporting BlackBerry messaging infrastructure - inside or outside the firewall - trends abnormally or exceeds a predefined threshold

-- Displays current and historical status of users, groups and supporting infrastructure in secure Web-based Consoles

-- Creates detailed, real-time user status reports to support IT help desk, operations and engineering teams

-- Provides comprehensive management reporting on service levels and usage patterns

-- Scales to support thousands of BlackBerry users deployed across multiple sites, domains and databases

-- Remotely collects data with no agents

-- Integrates with other systems management products

-- Includes embedded auto maintaining and healing relational database

User-level monitoring ... what's that?

BoxTone software begins with a radical idea: effective mobile user management actually starts with an enterprise's mobile users.

So BoxTone was designed to provide an enterprise with the most comprehensive, detailed view into its users' service quality. The software monitors every email that flows to or from mobile-user handhelds, while providing deep visibility to the health and performance of the mobile infrastructure. So that when user problems strike, IT operations, engineering and help desk teams instantly know who's affected, where to look, and what to do.

This user-level approach is mandatory for any enterprise that seeks to keep mobile users productive and ensure business gets done. The traditional, old school approach -- that ignores the user experience in favor of server and infrastructure metrics only -- is reactive, inefficient and ultimately ineffective.

"BoxTone Version 2.2 advances the state of the art in the mobile-user monitoring and performance management space," said Snyder. "With each new version, BoxTone continues to automate and make easier an IT organization's ability to detect, resolve and prevent mobile-user service issues."

About BoxTone

BoxTone is the first user-level monitoring and management software solution designed for today's enterprise-wide BlackBerry deployments. Operations, engineering and help desk teams across multiple sectors and the federal government use BoxTone to detect and resolve proactively BlackBerry problems inside and outside the firewall, before users are impacted; to deliver real-time, responsive answers to user concerns; and to prevent chronic service issues. Thanks to this revolutionary approach, an IT organization can reduce BlackBerry support costs, accommodate rapid hand-held growth, and guarantee the quality of service that mobile users demand. To learn more, visit www.boxtone.com.

Panacya is a registered trademark, and the Panacya logo, BoxTone, and the BoxTone logo are trademarks, of Panacya Inc. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners